SKILLS
PROGRAMMING LANGUAGES AND TOOLS: Python (Pandas, scikit-learn, numpy, visualization packages), SQL, SAS (Base and EG), Tableau, Microsoft Office Suite, VBA, UNIX
MACHINE LEARNING AND STATISTICS: Time Series Forecasting, Regression and Classification algorithms, NLP Techniques and Algorithms, A/B testing and measurement, Hypothesis testing, Unsupervised learning algorithms (Clustering), Decision Trees and Random Forest, Neural Networks
WORK EXPERIENCE
eBay, San Jose, CA - Analytics Consultant, Risk Analytics Manager, Policy Specialist
Jul 2019-Jan 2020, Sep 2021- Sep 2022, Sep 2022 - Sep 2025
Owned the payout block and dispute holds policy and controls for eBay.
Enhanced the payout experience by keeping losses within risk tolerance and creating payout policies that improved CSAT scores
Refined the unpayable funds policy window to reduce seller fault net losses by $500K/yr
Reduced seller fault net losses by more than $1M in 2024 by implementing payout guardrail rules
Built and maintained the Payout Risk Control dashboard to monitor key metrics
Improved the dispute holds program to reduce chargeback and claim losses by 30%
Capacity planning and mid/long term inbound forecast for PSA categories.
Improved authentication process that reduced return rates by 4% through analysis of buyer return comments
Increased participation of sellers by 10% in the UK through analysis of survey comments
Defined and tracked KPIs for the C2C business of eBay
Partnered with category managers in Hard Goods and Motors to deliver data-driven insights to support category performance and strategic decisions
Delivered weekly GMV forecasts with less than 1% error for executive readouts
BANK OF THE WEST San Ramon, CA - Senior Quantitative Analyst, AVP Consumer Risk, Loss Forecasting
Sept. 2017 to May 2018
Recommended changes to the credit policy to reduce loss rates of the Auto portfolio which is expected to yield an incremental RAM of $1.5M in 5 years
Reduced the error of existing loss forecast model from 5% to 2% by integrating the FICO and vintage level models and developed an automated forecasting tool using Excel and VBA that reduced model run time from 2 weeks to 3 days
CITIZENS FINANCIAL GROUP Boston, MA - Senior Quantitative Analyst, Credit Risk Manager, Collections and Recovery Strategy
Sept. 2015 to Aug. 2017
Brought in additional $500K in recovery dollars by executing the recovery book loans optimization project end to end. Responsible for project planning, analysis, working with vendors and operations team to setup workflows and measurement of results
Advanced the receipt of monthly data reconciliation reports by two weeks by developing a prototype logic and automation of the excel based report using VBA
Created the Demand Deposit Account collections and recovery dashboard for tracking and monitoring of performance. Advised business leaders on any changes in trend or behavior
MU SIGMA INC. (ANALYTICS CONSULTING) Chicago, IL/Bengaluru, India Engagement Manager/Associate Manager/Senior Business Analyst
Nov. 2007 to July 2014
Led a team of 5 analysts to provide strategic insights to the Marketing and Sales teams of a large U.S Pharmaceutical company by creating multiple dashboards, new product launch trackers utilizing patient, physician and product level data
Led a team of 11 analysts supporting the CRM and Customer Insights team for a home improvement retailer. Projects included campaign performance measurement, repurchase rate analysis, attrition modeling, customer segmentation
Provided insight to the executive leadership of the Marketing team on customer cohorts by performing in-depth analyses into customer behavior as a function of time, occupation, demography and geography for a large home-improvement retailer
Built a model to identify drivers of retail store profitability using macroeconomic and internal data sources
Analyzed call center chat data through topic modeling using LDA and sentiment analysis for a pilot project for a retail client
Optimized direct mail offers based on store and competition proximity for a brick-and-mortar retailer
EDUCATION
METIS Data Science Fellowship 2018
University of Connecticut
Master of Science Business Analytics and Project Management 2015
GPA: 3.97/4.00Anna University
Bachelor of Engineering Electronics and Communication 2007
First Class with Distinction
VOLUNTEER ACTIVITIES
OPERATION HOPE, JUMA
Volunteered in local schools to improve financial literacy, helped students from low-income families with freshman college essays
Regularly participated in volunteer activities organized by Citizens Bank in Boston